Privacy Policy

PRIVACY POLICY

Anchor Contact and Mediation Services

Effective Date: January 2026

Anchor Contact and Mediation Services (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Anchor Contact and Mediation Services provides contact services, mediation, and family support services.

Data Controller:
Anchor Contact and Mediation Services
Suite A, Church Walk House, Church Walk, Great Oaks, Basildon, SS14 1GJ
Email: joanne@anchorcontactservices.co.uk
Telephone: 07902 033801

2. Information We May Collect

We may collect and process the following:

  • Names, addresses, phone numbers, and email addresses
  • Information relating to children and family members
  • Referral information from courts, local authorities, solicitors, or professionals
  • Records of contact sessions, observations, and reports
  • Information relevant to safeguarding and risk assessments
  • Website usage data (via cookies/analytics)

Some of this information may be special category data (sensitive personal information), including information about family circumstances and child welfare.


3. How We Collect Information

We collect information when:

  • You contact us via our website, email, or telephone
  • A professional body or court refers you to us
  • You complete forms or provide documentation
  • You attend sessions or meetings
  • You use our website

4. How We Use Your Information

We use personal information to:

  • Provide contact, mediation, and family support services
  • Carry out risk assessments and safeguarding duties
  • Prepare reports for courts or referring professionals
  • Communicate with service users and professionals
  • Maintain accurate records
  • Meet legal and regulatory obligations
  • Improve our services and website

5. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Performance of a contract
  • Legal obligation
  • Legitimate interests
  • Safeguarding and child protection duties
  • Explicit consent where required

Sensitive data is processed where necessary for safeguarding, legal proceedings, or provision of social care services.


6. Who We Share Information With

We may share information with:

  • Courts and legal representatives
  • Local authorities
  • CAFCASS
  • Social Workers and other professionals involved in a case
  • Safeguarding agencies where required
  • Regulatory or inspection bodies

Information is only shared when necessary, lawful, and proportionate.

7. How We Store Information

Information is stored securely, either electronically (password-protected systems) or in locked physical files. We take appropriate technical and organisational measures to protect data from loss, misuse, or unauthorised access.


8. How Long We Keep Information

Records are retained in line with legal, safeguarding, and professional requirements. Retention periods vary depending on the type of service provided and legal obligations.


9. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure (where legally permitted)
  • Restrict or object to processing
  • Complain to the Information Commissioner’s Office (ICO)

ICO: www.ico.org.uk


10. Cookies

Our website may use cookies and analytics tools to understand how visitors use the site. You can adjust browser settings to refuse cookies.


11. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.


Anchor Contact and Mediation Services


1. Use of This Website

This website provides general information about Anchor Contact and Mediation Services. By using this site, you agree to these terms.


2. No Professional Advice

Information on this website is for general guidance only. It does not constitute legal, social work, or professional advice and should not be relied upon as such.

Use of this website or contacting us through it does not automatically create a client or service relationship.


3. Service Provision

Services are provided subject to assessment, availability, and appropriate referral processes. Specific terms relating to service delivery, fees, cancellations, and expectations are provided directly to service users.


4. Safeguarding

We have a duty to safeguard children and vulnerable individuals. Any information suggesting risk of harm may be shared with appropriate authorities in line with legal and safeguarding responsibilities.


5. Liability

While we aim to ensure the information on this website is accurate, we do not guarantee it is complete or up to date. We are not liable for any loss arising from reliance on website content.


6. External Links

We are not responsible for the content of external websites linked from this site.


7. Intellectual Property

All content on this website belongs to Anchor Contact and Mediation Services unless otherwise stated and may not be reproduced without permission.


8. Changes to These Terms

We may update these terms from time to time. Continued use of the website indicates acceptance of any changes.

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